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To ensure they properly address market needs to their current and future customers, Ipsen is establishing Technology Excellence Centers while further strengthening their offerings. An important outcome will be faster response times supported by advanced new service products in all regions Ipsen serves.
Ipsen's equipment manufacturing business will be driven by an Atmosphere Technology Excellence Center in Kleve, Germany, and a Vacuum Technology Excellence Center near Rockford, Illinois, USA. This focus into one field will enable faster-paced innovation and a laser-focus on performance and quality. As a result of this change, new furnace equipment will be manufactured at fewer locations around the world with a focus on specialisation. The Ipsen Germany location will exclusively build atmosphere batch and continuous systems while the US location will exclusively build all types of vacuum furnaces. Additionally, Ipsen India will continue to build atmosphere furnaces for the India and Southeast Asia markets. Their China and Japan locations will no longer manufacture new furnaces, and will focus on customer service and the sale of new equipment from the Excellence Centers. Importantly, the customer relationship with Ipsen will remain unchanged - they will continue to support their customers from all of their global locations. Sales, service and support teams remain local in each region as speed of response can never be sacrificed. All Ipsen plants remain open in all regions as the aftermarket support of customers is more than half of Ipsen's annual business. Activities such as upgrades, local inventory of parts and service will continue to be fully supported on a local basis. This consolidation of equipment manufacturing sites together with the uncertainty of the global pandemic does result in a reduction of staff, which is a regrettable but necessary outcome from this carefully planned strategic step. After more than 70 years in business, the Ipsen team remains inspired to continue delivering services and innovations that advance the safety and well-being of all.

Ipsen Group establishes Excellence Centers

Kategorien: |
Autor: Redaktion

Datum: 06. Aug. 2020

Ipsen’s equipment manufacturing business will be driven by an Atmosphere Technology Excellence Center in Kleve, Germany, and a Vacuum Technology Excellence Center near Rockford, Illinois, USA. This focus into one field will enable faster-paced innovation and a laser-focus on performance and quality.
As a result of this change, new furnace equipment will be manufactured at fewer locations around the world with a focus on specialisation. The Ipsen Germany location will exclusively build atmosphere batch and continuous systems while the US location will exclusively build all types of vacuum furnaces. Additionally, Ipsen India will continue to build atmosphere furnaces for the India and Southeast Asia markets. Their China and Japan locations will no longer manufacture new furnaces, and will focus on customer service and the sale of new equipment from the Excellence Centers.
Importantly, the customer relationship with Ipsen will remain unchanged – they will continue to support their customers from all of their global locations. Sales, service and support teams remain local in each region as speed of response can never be sacrificed. All Ipsen plants remain open in all regions as the aftermarket support of customers is more than half of Ipsen’s annual business. Activities such as upgrades, local inventory of parts and service will continue to be fully supported on a local basis.
This consolidation of equipment manufacturing sites together with the uncertainty of the global pandemic does result in a reduction of staff, which is a regrettable but necessary outcome from this carefully planned strategic step. After more than 70 years in business, the Ipsen team remains inspired to continue delivering services and innovations that advance the safety and well-being of all.